Frequently Asked Questions

  1. Frequently Asked Questions

    What is the delivery time for my order?
    Delivery times vary from 6 to 12 business days. Update: Most packages now arrive faster in the UK! Normally, you will receive your package within 6 business days.

    What should I do if I haven't received my order yet?
    If the 6–12 business days delivery time has passed and you haven't received your package, please email us at [info@annasstockholm-wardrobe.com]. We will investigate the location of your package.

    I want to exchange/return my order, how do I do that?
    You can initiate a return by contacting our customer service at [info@annasstockholm-wardrobe.com]. Please provide your name, order number (e.g., #0000), and the reason for the return. We will then provide you with the return address and confirm the return. After this, you can send the item back to us with your preferred courier.

    What are the costs for returns?
    Unfortunately, returns are at the customer’s expense. Costs depend on the courier. Please check the courier's website for more information on pricing.

    What are the conditions for returning products?
    You have the right to return items within 14 days. The return period begins the day you receive the product. However, there are certain conditions:

    • The return period has not expired.
    • The product is in its original packaging with all tags attached.
    • The product has not been used.

    What payment methods can I use?
    We accept several payment methods, including

  2. Credit/Debit cards (Visa, MasterCard, American Express)
  3. Apple Pay
  4. Google Pay
  5. Bank Transfers. If you're unsure if your payment method is accepted, please follow the instructions on the payment page to see all available options. All transactions go through secure and trusted payment systems, ensuring safety.

  6. What should I do if I didn’t receive an order confirmation?
    This should not happen. Please email us with your full name and email address at [info@annasstockholm-wardrobe.com]. We will help you promptly.

    Can I cancel my order?
    You can only cancel your order within 24 hours of placing it. To cancel, please email us at [info@annasstockholm-wardrobe.com] with your name, order number, and reason for cancellation.